PRIVACY POLICY FOR ORCHARD

LAST UPDATED

December 19, 2016

WELCOME

GrowCAD, LLC  doing business as “Orchard” (“We,” “Us,” or “Our”) operates this website, http://3dorchard.com/ (“Website”).  This Privacy Policy (“Privacy Policy”) is applicable to you (“User,” “You,” or “Your”).

This Privacy Policy informs all Users of Our practices of collecting, maintaining, using, disclosing, and protecting User information.  This Privacy Policy is effective upon Your access and use of Our Website, and the terms that follow describe the type(s) of information that We may collect from You or that You may provide when You visit and use this Website.  All Users should read this Privacy Policy carefully before using the Website.  By accessing and/or using the Website, You accept and agree to be bound by this Privacy Policy and Our “Terms of Use,” found at https://3DOrchard.com/terms/, which are herein incorporated by reference.

If You do not agree to be bound by this Privacy Policy, then do not use this Website.  Note that this Privacy Policy may change from time to time, and Your continued use of the Website, after We have made changes to the terms, is considered acceptance of those changes.  It is Your responsibility to check this Privacy Policy for updates.

COPPA COMPLIANCE NOTICE

This Website is intended as a general audience commercial website.  It is not directed to children.  Children are not eligible to utilize the services within this Website.  We do not knowingly collect, nor do we seek nor intend to collect, any information personal, or otherwise, from children under the age of thirteen (13) years old.

For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website [hyperlink: https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions].

INFORMATION WE COLLECT AND HOW WE COLLECT IT

We obtain information about Users of the Website in order to conduct Our business, to develop comprehensive Website statistics, to serve Our customers better, and for other business-related purposes.  

• We collect information about Users, including but not limited to:  (a) use of the Website that does not identify an individual User, (b) Internet connections, (c) computer equipment, (d) web browsers, (e) websites visited before entering Website, (f) websites visited after leaving Website, (g) IP addresses, and (f) other similar information about traffic and usage, collectively “Non-Personal Information.”

• We collect information automatically, as You navigate to, through, and away from Our Website.  The information We collect automatically may be aggregated with other Users’ information.  It may also be combined with associated Personal Information that You provide directly to Us or that We receive from third parties.

• We also collect information that You provide to Us through forms on this Website, for example, when You register to create an account; as well as correspondence that You provide to Us through standard mail, e-mail, and phone call(s).  Information that You provide might include, but is not limited to the following: (a) first and last names, (b) demographic information, (c) mailing address, (d) e-mail address, (e) phone number, and (g) other information, collectively “Personal Information.”

• We may also collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processor.

TECHNOLOGY RELATED TO INFORMATION COLLECTION

Cookies, Anonymous Identifiers, Web Beacons, and Other Internet Tracking Technology.  We utilize Cookies, Anonymous Identifiers, Web Beacons, and other Internet tracking technology to collect information from Your computer.  

• A “Cookie” is a data file that is created and stored on Your computer’s hard drive when You visit our Website.  An “Anonymous Identifier” is a random string of characters that is used for similar reasons as Cookies.  

• We use Cookies and Anonymous Identifiers to become more familiar with Users through the study of analytics.  Some portions of this Website require the use of Cookies for proper function.  Anonymous Identifiers can be used where Cookie technology is not available.  You may refuse to accept Cookies by activating the appropriate setting on Your web browser.  If You select this setting, You may be unable to access certain parts of Our Website.  Unless You have adjusted Your browser setting so that it will refuse Cookies, We will issue Cookies when You direct Your browser to our Website.

• A “Web Beacon” is an object embedded into a web page or an e-mail that collects various data.  A Web Beacon is known by several common terms, such as a web bug, tag, page tag, tracking bug, tracking pixel, pixel tag, web pixel, targeting pixel, re-targeting pixel, and clear gif.  A Web Beacon functions similarly to a Cookie and can allow Us to learn more about a User’s behaviors, actions, and preferences.  When used within e-mail, for example, a Web Beacon can track whether a User opens a message, clicks on a link within the e-mail, and similar actions.  We also use other, similar Internet tracking technology to monitor a User’s actions coming to Our Website, moving through Our Website, and after leaving Our Website.

THIRD-PARTY SERVICES RELATED TO INFORMATION COLLECTION

Google Analytics.  We have enabled Google Analytics to collect data about Our traffic through the use of Google Advertising Cookies and other Anonymous Identifiers.   We use Google Analytics Cookies and other Cookies to compile data to better understand Users and provide Users with a more tailored experience.  You can opt out of Google Analytics by vising Google’s Opt-Out Browser Add-on website [hyperlink: https://tools.google.com/dlpage/gaoptout/].

MailChimp.  We use MailChimp e-mail marketing services to send mass communication e-mails to Users.  We track how Users open these e-mails and what links they click so that We can better serve customers with products and information that they find relevant.  When You “subscribe” to Orchard’s mailing list, You agree to receive e-mail advertisements and other information from Us.  Upon receiving an e-mail from Us, You may choose to opt-out of future e-mail messages, in accordance with the CAN-SPAM Act of 2003 by clicking the [“opt-out” or “unsubscribe”] option at the bottom of Our e-mails and following MailChimp’s simple opt-out procedure.  You can learn more about MailChimp’s privacy policies at its website [hyperlink: https://mailchimp.com/legal/privacy/].

3DHubs.  We use 3DHubs to process Your model printing requests.  When You navigate to an object design and click the “Buy” icon button, You will be re-directed to the 3DHubs site.  In order to complete Your purchase of the model printing request, You will be required to register with or log into a 3DHubs account.  You will also be required to provide Your payment information (including but not limited to, Your credit card number).  We do not collect or store Your payment information on this Site’s web server.  3dHubs collects the information You enter and stores that information on its website.  To learn more about 3dHubs’ policies, You can visit its website Terms of Service [hyperlink: https://www.3dhubs.com/terms-of-use] and Privacy Policy [hyperlink: https://www.3dhubs.com/privacy-policy].

Intercom. We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit http://docs.intercom.io/privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at http://docs.intercom.io/terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Stripe. We use Stripe to accept payments on our Site. When you subscribe to one of Our paid subscriptions, you will be required to provide your payment information (including credit card information). Your payment information is processed and stored with Stripe. Orchard does not process, store, or use in any way your payment information. Orchard does process and store non-sensitive payment information that you provide (including your card type, the last four digits of your card, and your card's expiration date) related to your paid account strictly for the purposes of providing you with our service. You can find more information about Stripe's privacy policy here: https://stripe.com/us/privacy

OTHER Third-Party Use of Cookies and Other Tracking Technologies.  In addition to the applications listed above, there might be other content or applications on this Website served by third-parties, including advertisers, ad networks and servers, social media websites, content providers, and application providers.  These third parties may use Cookies alone or in conjunction with Web Beacons or other Internet tracking technologies to collect information about You when You use Our Website.  The information they collect may be associated with Your Personal Information or they may collect information, including Personal Information, about Your online activities over time and across different websites and other online services.  We do not control these third parties’ tracking technologies or how they may be used.  You can learn more about opting out of third-party vendors’ use(s) of Cookies by visiting the “Network Advertising Initiative” website [hyperlink: http://www.networkadvertising.org/choices/].

HOW WE USE YOUR INFORMATION

We collect and processes information about Users in order to conduct business, to inform and make available products and services that may be of interest to Users, and for the development of web statistics and User profiles.  For example, We might make use of User information to enhance, improve, operate, maintain, and update this Website (including but not limited to, Our programs, Our services, and Our systems).  We might utilize User information to prevent fraudulent use of this Website, or to maintain a record of Our relationship, interactions, and transactions with You.

The information Users provide will be used to contact Users from time to time, for example to notify a User about functionality changes to the Website or terms changes to this Policy, and to offer goods or services that Users may find helpful (provided the User has not opted out of receiving such notices).

We also use Your information to:

• Deliver any products or services requested by You
• Manage and attend to Our relationship with You
• Research, analyze, study, and review Your use of Our products or services
• Communicate with You
• Develop and deliver targeted advertisements to Users
• Measure, assess, analyze, and review the efficacy of Our advertising, this Website’s content, Our services and products, and other related assessments
• Perform Our obligations and enforce Our rights
• Fulfill any other purpose for which You have consented and have provided information to Us

DISCLOSURE AND EXCHANGE OF INFORMATION

We reserve the right to disclose Your information in accordance with our business standards and business judgment.  We may disclose aggregated information about You without restriction.   We may disclose Personal Information that We collect and/or that You provide to third-party contractors and service providers with whom We have contractual relationships, to other third parties that We hire to serve Our business’ interests, and/or to any buyer or successor in the event of a merger, reorganization, dissolution, or other sale or transfer of title.  We may disclose any of Your information in order to comply with any court order, law, legal demand, or legal process, including to respond to any government or regulatory request.

Except as described within the terms of this Privacy Policy, We will not intentionally share, sell, barter, license, or rent Your Personal Information without Your permission.

DATA SECURITY

Although Orchard uses reasonable security measures, designed to protect Your Personal Information, no data security measures are guaranteed to be completely effective.  We are not responsible for any circumvention of security or privacy measures deployed on this Website.  Furthermore, it is common knowledge that transmission of information via the Internet is not wholly secure, and We cannot guarantee the security of Your Personal Information transmitted to Our Website.  Any transmission of Personal Information is at Your own risk.  By continuing to use this Website, You acknowledge and accept these risks.

CHANGES TO THIS PRIVACY POLICY

As iterated above, We will make changes to this Privacy Policy from time to time.  It is Our custom to provide notification on this page when We make material changes.  The date that this Privacy Policy was last revised is identified at the top of the page.  You are responsible for ensuring that You periodically visit Our Website and this Privacy Policy to check for any changes.

CONTACT US

To ask questions or comment about this Privacy Policy, You may contact Us at:

contact@3DOrchard.com 

121 River Way Lane

New Market, AL  35761